Refund policy

We want you to be happy with your order. If an item arrives damaged, defective, or isn't what you ordered, contact us within 14 days of delivery with a photo, and we'll send a replacement or refund — no need to ship anything back. Refunds are issued to your original payment method within 5–10 business days of approval. Because our products ship directly from our fulfillment partner, we don't require physical returns, so please make sure you're happy with your selection before purchasing. Questions or issues? Reach us at Dmartin@wagbase.ca. and we'll sort it out.