Refund policy

We want you and your pet to be happy with what you ordered.

Returns. You can request a return within 30 days of delivery, for any reason, no explanation needed. Email Support@wagbase.ca with your order number and we will approve the return and send you the return address. For change-of-mind returns, return shipping is the customer's responsibility, and there is no restocking fee. Items should be unused and in their original packaging.

Once we receive and check the returned item, we will issue a full refund to your original payment method within 5 to 10 business days.

Damaged, defective, or wrong items. If your order arrives damaged, defective, or is not what you ordered, email us within 30 days with a photo of the item. We will send a replacement or a full refund, and you will not need to ship anything back. Our mistake, our cost.

Cancellations. You can cancel any item free of charge at any time before it is fulfilled. Orders usually enter fulfillment within 1 to 2 business days, so please email us as soon as possible. Once an item has shipped it can no longer be cancelled, but you can return it under the policy above.

Final sale. Any item marked as final sale on its product page is not eligible for return. Nothing in the shop is currently marked final sale.

Questions? Email Support@wagbase.ca