Returns & Cancellations

We want you (and your pet) to be happy with what you ordered. We ship to Canada and the United States, and here's exactly how returns and cancellations work.

Cancelling an order

You can cancel any item in your order, free of charge, at any time up until it's fulfilled (shipped). Email support@wagbase.ca with your order number as soon as possible. Orders usually enter fulfillment within about 24 hours, so the sooner you reach out, the better our chances of catching it in time. Once an item has shipped it can no longer be cancelled, but you can return it instead (see below).

Returns

You can request a return within 30 days of delivery, for any reason, no explanation needed.

To start one, email support@wagbase.ca with your order number. We'll approve the return and send you the return address. For change-of-mind returns, return shipping is the customer's responsibility, and there is no restocking fee. Items should be unused and in their original packaging.

Once we receive and check the returned item, we'll issue a full refund to your original payment method within 5 to 10 business days.

Damaged, defective, or wrong item

If your order arrives damaged, defective, or isn't what you ordered, email us within 30 days with a photo of the item. We'll send a replacement or a full refund, and you won't need to ship anything back. Our mistake, our cost.

Final sale items

Any item marked as final sale on its product page isn't eligible for return or cancellation under this policy.

Refunds

Approved refunds go back to your original payment method and typically show up within 5 to 10 business days, depending on your bank or card provider.

Questions?

Reach out anytime at support@wagbase.ca. We're a small team and we read every email.